ISTANBUL – CrowdStrike CEO George Kurtz said 97 percent of Windows sensors are back online as of Thursday after an update caused a major global IT outage last week.
Kurtz, however, said the company's work is not yet complete and it remains committed to restoring every impacted system.
"To our customers still affected, please know we will not rest until we achieve full recovery," he said Thursday in a post on LinkedIn.
The CEO said he was "deeply sorry" for the disruption, and personally apologized to everyone impacted.
"While I can’t promise perfection, I can promise a response that is focused, effective, and with a sense of urgency," he added.
Kurtz said the company's recovery efforts have been enhanced with automatic recovery techniques, and by mobilizing all its resources to support customers.
"We published a preliminary incident report (PIR) detailing how this happened and the measures we’re taking to prevent such incidents in the future," he added.
CrowdStrike's PIR showed Wednesday a content configuration update affected the Falcon Sensor, which protects key risk areas and the Windows Operating System, causing the global IT outage. The defect in the content update was reverted later on last Friday.
The global outage hit thousands of computers around the world on July 19 and caused interruptions in devices using the Windows operating system. (Anadolu)
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