Mactan Airport gets Level 2 internat’l customer experience accreditation

Mactan-Cebu International Airport (MCIA) has once again raised the bar for exceptional service quality in the aviation industry. The airport's achievement of Level 2 Airport Customer Experience Accreditation from Airports Council International (ACI) is a significant milestone, following its historic Level 1 accreditation last year. 

This continuous improvement not only sets a new benchmark for excellence but also underscores MCIA's unwavering commitment to providing the best customer experience.

ACI, a prestigious organization representing airports worldwide and contributing to the global aviation industry's safety, security, and sustainability, has been awarded this recognition by MCIA. The Level 2 accreditation acknowledges MCIA's effective customer experience strategy in managing daily operations and maintaining high customer satisfaction.

"Year after year, we refine our customer experience strategies by leveraging innovation and consultations with passengers and other stakeholders. Apart from the warm and inviting culture that the airport practices towards its passengers, we gather representatives from different age groups to seek their ideas and understand their sentiments, which are relevant in enhancing the overall airport experience," said Aboitiz InfraCapital (AGMCAC) Customer Experience Head, Ricia Montejo.

MCIA's commitment to following best practices and global aviation standards is not just a management decision, but a collaborative effort. As the airport expands, it envisions a future where management and customers share a common goal of enhancing various service aspects that promote safety and sustainability. 

This customer-centric philosophy is at the heart of MCIA's operations and reflects its dedication to putting customers first.

"A clear and proven strategy that meets global standards is at the core of our operations. We ensure smooth movements are facilitated daily in the airport and create and manage long-term plans that put our customers first," said Mactan-Cebu Airport Authority General Manager, Julius Neri.