RLC Residences, Robinsons Land's residential division, is proud to announce a partnership with Salesforce, the AI customer relationship management (CRM) platform and global technology company. This collaboration, supported by Appistoki, is a pivotal step in the brand's digital transformation journey, focused on enhancing customer experience through innovative, data-driven solutions.
"This partnership started with one vision in our minds—delivering a customer-first approach across all touchpoints, ensuring that every encounter—from the first inquiry to long after move-in—is a delightful experience," said Chad Sotelo, senior vice president and Business Unit general manager of RLC Residences and chief marketing officer of Robinsons Land.
"This partnership with Salesforce and Appistoki brings us closer to our vision of creating homes and experiences that resonate deeply with today's discerning homebuyers," Sotelo added.
Leveraging Salesforce and Appistoki's strengths, RLC Residences is poised to streamline its operations and enrich the overall customer experience in unprecedented ways.
The integration of the Salesforce Platform comprising Data Cloud, Customer 360 applications, and Einstein, Salesforce's AI technology, as well as Appistoki's digital infrastructure expertise, empowers the brand to enhance its customer-centric vision, improving every critical touchpoint and deliver a seamless, personalized journey for homebuyers, owners, and investors.
This reflects RLC Residences' strong commitment to innovation and positions it to respond effectively to customers' evolving needs.
Strategic integration
RLC Residences will use Data Cloud to unify and harmonize structured and unstructured customer data in real-time — creating a foundation for personalized customer experiences and real-time analytics, triggering data-driven actions and workflows, and safely driving AI across all Salesforce applications.
This approach ensures that every interaction—an initial inquiry, the purchase process, or after-sales support—will be seamless and memorable. By addressing pain points and anticipating needs before they arise, RLC Residences enhances customer satisfaction and personalizes interactions, resulting in a more tailored and efficient experience throughout the homeownership journey.
"RLC Residences is redefining the residential property market through elevating their customer experience with the power of the Salesforce Platform," said Sujith Abraham, Senior Vice President and General Manager, Salesforce ASEAN. "RLC Residences is using our data meshing capability to unify their customer data across Salesforce and other data
sources, through zero-copy, to build a more unified view of their customer.
This sets the foundation for personalized journeys at scale underpinned by AI. We look forward to a close partnership with RLC Residences on their customer-centric transformation journey."
"RLC Residences' leadership team has a clear vision on how it wants to elevate the customer experience at every moment, "said Abhijeet Kulkarni, Co-Founder & CEO of Appistoki. "Our firm has been fortunate to experience amazing innovation in the Salesforce ecosystem with Data Cloud & AI. We are excited to play our part & see it take shape at RLC Residences. We look forward to making this initiative a landmark project in the industry."
A future-proof experience
Looking ahead, this digital transformation will enhance customer satisfaction and achieve operational efficiencies, reducing costs while improving productivity. By automating processes and integrating data, RLC Residences anticipates significant improvements in service resolution times, customer satisfaction, and brand love, ultimately enhancing resident and investor experience.
As the first real estate developer in the Philippines to implement end-to-end customer personalization at scale, RLC Residences is setting a new standard in the industry.
Integrating Salesforce's technology will future-proof RLC Residences and allow the brand to adapt to rising customer expectations. With this commitment, RLC Residences is well-positioned to redefine the real estate landscape and provide unparalleled value to its clients.
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